Product support & knowledge centre
On The Nose Co. FAQs
Search 85+ answers about nose strips, magnetic nasal strips, mouth tape, snoring, sleep, sport, fitness products, shipping and returns.
Nose Strips
What are nose strips?+
External nasal strips use flexible bands to gently lift the sides of the nose and support a more open nasal passage.
How do nose strips work?+
They create a gentle outward lift across the lower bridge of the nose, which may reduce resistance through the front of the nasal airway.
Do nose strips really work?+
Many people notice easier nasal breathing when a strip is positioned correctly. Results vary depending on anatomy and the cause of restriction.
How do I apply a nose strip?+
Clean and fully dry the nose, place the strip just above the nostril flare, then press the centre and ends firmly for 10–15 seconds.
Why is my strip not sticking?+
Skin oil, moisturiser, sweat, sunscreen, damp skin or incorrect placement can reduce adhesion. Apply only to clean, completely dry skin.
How long can I wear one?+
A strip is single-use and can generally be worn for up to 8–12 hours. Remove it sooner if irritation or discomfort occurs.
Can I reuse a disposable strip?+
No. Reuse reduces adhesion, hygiene and lifting performance.
How do I remove it gently?+
Wet the strip with warm water and peel slowly from both ends toward the centre.
Can I wear nose strips every night?+
Many customers do. Stop or take a break if your skin becomes irritated.
Can nose strips help a deviated septum?+
They cannot correct a deviated septum, but may improve comfort for some people by supporting the external nasal valve.
Can nose strips help allergies or hay fever?+
They do not treat allergies, but may make the front of the nose feel less restricted.
Can I use a nose strip with CPAP?+
Some people do, provided it does not interfere with the mask seal. Ask your sleep clinician if unsure.
Snoring & Sleep
Can nose strips stop snoring?+
They may reduce snoring when restricted nasal airflow contributes to the noise. They will not help every cause of snoring.
What causes snoring?+
Snoring occurs when upper-airway tissues vibrate during sleep. Congestion, back sleeping, alcohol, body weight, anatomy and sleep apnoea can contribute.
How quickly should I notice a difference?+
The mechanical lift begins immediately after application. Any change in snoring or comfort may be noticeable on the first night.
Do nose strips treat sleep apnoea?+
No. They do not treat obstructive sleep apnoea and must not replace CPAP, oral appliances or medical care.
When should I speak to a doctor about snoring?+
Seek advice for loud persistent snoring, choking, gasping, witnessed breathing pauses, morning headaches or daytime sleepiness.
Can side sleeping reduce snoring?+
It may help some people because back sleeping can allow the tongue and soft tissues to narrow the airway.
Why do I wake with a dry mouth?+
Dry mouth can be linked to mouth breathing, dehydration, medication, congestion or other health conditions.
Can I use nose strips for naps?+
Yes. Use a fresh strip on clean, dry skin.
Magnetic Nasal Strips
What are magnetic nasal strips?+
They use two single-use adhesive tabs and a reusable magnetic band that creates outward lift on the nasal sidewalls.
Which parts are reusable?+
The magnetic band is reusable. The adhesive tabs should be replaced after each wear.
How do I position the tabs?+
Place one tab on each side of the nose as shown in the product instructions so the band lifts evenly.
Can magnetic strips help snoring?+
They may help when restricted nasal airflow contributes to snoring, but they do not treat sleep apnoea.
Can I use them for running or gym?+
Yes. Apply the tabs before sweating and avoid skincare or sunscreen underneath them.
How do I clean the reusable band?+
Wipe it gently with a damp cloth and allow it to dry fully.
Are magnetic strips stronger than disposable strips?+
They use a different lifting system. The best choice depends on comfort, activity, skin type and personal preference.
Can I use them with a pacemaker?+
Because the product contains magnets, ask your doctor or device manufacturer before use.
Mouth Tape
What is Sleep Mouth Tape?+
It is a single-use adhesive strip with a central slit, designed as a gentle cue to discourage the lips from falling fully open during sleep.
How does mouth tape work?+
It supports the lips in a closed position and may encourage nasal breathing when the nose is already clear.
Is mouth taping safe for everyone?+
No. Do not use it when your nose is blocked, breathing is restricted, you feel nauseated, or after alcohol or sedating medication.
Why does it have a slit?+
The slit provides a small central opening. It does not make mouth tape suitable when nasal breathing is obstructed.
Can mouth tape reduce snoring?+
It may help selected adults whose snoring is linked to sleeping with the mouth open, but it will not address every cause.
Does mouth tape treat sleep apnoea?+
No. It must not replace CPAP or professional sleep-apnoea treatment.
Can I use it with a blocked nose?+
No. Only use mouth tape when nasal breathing is completely clear and comfortable.
How do I apply it?+
Clean and dry the skin, gently close the lips and apply as directed. Test it while awake before sleeping.
Can I use it with facial hair?+
Facial hair may reduce adhesion and make removal uncomfortable.
Can children use mouth tape?+
Not without direct advice from a qualified healthcare professional.
Running, Gym & Sport
Why do athletes wear nose strips?+
Athletes commonly use them to support nasal airflow and reduce the feeling of restriction during warm-ups, training and competition.
Do nose strips increase oxygen?+
They do not create oxygen. They may improve airflow comfort, but research does not show a guaranteed performance increase for everyone.
Can I wear them for running?+
Yes. Apply before sweating and press firmly onto clean, dry skin.
Can I use them for HYROX?+
Yes. Test them during training before race day.
Can I wear them for AFL, NRL or soccer?+
They may be used for many field sports, subject to competition rules and instructions from officials or medical staff.
Can cyclists and triathletes use them?+
Yes. Apply before sunscreen or sweat reaches the placement area.
Can I wear them for yoga or Pilates?+
Yes. Some people use them to make nasal breathing feel more comfortable during breath-focused exercise.
Will they stay on when I sweat?+
Adhesion depends on skin preparation, humidity, sweat and placement. Clean, dry skin gives the best result.
Should I try one for the first time on race day?+
No. Test it during several training sessions first.
AirFlow™ Cardio Trainer
What is the AirFlow™ Cardio Trainer?+
It is an adjustable respiratory muscle training device that creates resistance while you breathe through it.
How does a breathing trainer work?+
Breathing against controlled resistance makes the respiratory muscles work harder.
How often should I use it?+
Follow the supplied instructions and begin at a comfortable resistance.
Can it treat asthma or lung disease?+
No. It is a fitness device, not a medical treatment. Seek advice before use if you have a respiratory or cardiovascular condition.
How do I clean it?+
Clean the mouth-contact components as directed and allow them to dry completely.
Should I increase resistance quickly?+
No. Increase gradually only when you can complete sessions with controlled technique.
Vortex™ Automatic Protein Shaker
What is the Vortex™ Shaker?+
It is a rechargeable self-mixing shaker that blends powders and liquids at the press of a button.
What can I mix in it?+
It is suitable for mixable supplements such as protein, creatine, pre-workout and electrolytes.
How do I use it?+
Add liquid first, add powder, secure the lid and press the mixing button.
How do I clean it?+
Rinse promptly and hand wash the appropriate parts. Do not submerge the motor or charging components.
Can I put it in a dishwasher?+
Do not place the motor base or electronic components in a dishwasher.
Can I use hot liquids?+
Do not use hot or pressurised liquids unless the instructions specifically allow it.
Pulse™ Smart Fitness Band
What is the Pulse™ Smart Fitness Band?+
It is a wearable band designed to provide everyday activity, exercise and wellness information.
Is it a medical device?+
No. Its readings are for general wellness and should not be used to diagnose or treat a condition.
Are readings always exact?+
No. Results can vary with fit, movement, skin contact and activity type.
Can I wear it while sleeping?+
Yes, if comfortable. Avoid wearing it overly tight and give your skin regular breaks.
Is it waterproof?+
Check the current product guide for the exact water-resistance rating before showering or swimming.
Why is the step count different from my phone?+
Different devices use different sensors and algorithms, so small differences are normal.
Signature™ Magnetic Gym Bag
What is a magnetic gym bag?+
It is a compact bag with built-in magnets that attach to compatible steel gym equipment or lockers.
What can I store in it?+
It is designed for small essentials such as a phone, keys, wallet, earbuds, gym pass and straps.
What surfaces will it attach to?+
It attaches to many magnetic steel surfaces, but not plastic, aluminium, timber or non-magnetic materials.
Is it waterproof?+
It is water-resistant for light moisture and sweat, but should not be submerged.
Will it attach to every locker?+
No. Some lockers use non-magnetic materials, so test the surface first.
How do I clean it?+
Spot clean with a damp cloth and mild detergent, then air dry.
Silence™ Ear Plugs & Sleep Accessories
Do Silence™ Ear Plugs block all sound?+
No ear plug blocks every sound. They are designed to reduce distracting environmental noise.
Can I sleep on my side with them?+
Their soft design is intended for sleep comfort, although fit varies between users.
Are they reusable?+
Yes. Clean and store them as directed and replace them if damaged or unhygienic.
Can I use them if I have ear pain?+
Do not insert them into a painful, injured or infected ear. Seek medical advice.
What is the Sleep Eye Mask for?+
It is designed to reduce unwanted light during sleep, naps and travel.
How should I store unused nose strips?+
Keep them in a cool, dry place away from direct sunlight and excessive heat.
Orders, Shipping & Returns
How do I contact customer support?+
Email hello@onthenoseco.com and include your order number when asking about an existing order.
How will I receive tracking?+
Tracking is normally emailed after the order is dispatched, when available.
Can I change my address?+
Contact support immediately. Changes may not be possible after fulfilment begins.
What if my parcel is delayed?+
Check the tracking first, then contact the carrier or our team if there has been no movement for an unusual period.
What if an item is damaged or defective?+
Email support promptly with your order number, a description and clear photos of the product and packaging.
What is the return period?+
Eligible return requests must be submitted within 30 days of delivery and meet the Returns & Refunds Policy conditions.
Are original shipping charges refundable?+
Original shipping fees are generally non-refundable.
Do you ship internationally?+
Available destinations are shown through the store country selector and at checkout.
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