1
Return eligibility
Our return policy applies to products purchased directly from
On The Nose Co.
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Return requests must be submitted within 30 days of the
delivery date.
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Requests received outside the 30-day period may not be eligible
for a return or refund.
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If a product appears faulty or unsuitable for your skin type,
our team may first ask you to try the recommended application
method to confirm correct use and adhesion.
-
Returns or refunds will not be accepted for nose strips or
mouth tape where 70% or more of the contents have been used.
- Original shipping fees are non-refundable.
Important:
Our 30-day guarantee applies to your initial order only.
2
How to start a return
Contact our customer support team before sending any items back.
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Email
hello@onthenoseco.com
within the 30-day return period.
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Include your order number, the item or items you wish to return,
and the reason for the return.
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Our team will provide instructions and confirm the next steps.
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Pack the items securely and include your original order details
so our warehouse can identify the return.
3
Refund and exchange options
Once your return is received, our team will inspect it and confirm
the outcome.
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Refund:
Approved refunds are returned to the original payment method
within 5โ10 business days. Your bank or payment provider may
require additional processing time.
-
Exchange:
If you would prefer a different product, let us know when
contacting customer support. Exchanges are subject to product
availability.
All refunds are processed back to the original payment method used
for the order, without exception.
4
Non-refundable items
The following items are not eligible for return or refund:
-
Subscription orders that have already been processed, charged,
packed, fulfilled or shipped before a cancellation request was
received.
- Gift cards or store vouchers.
-
Nose strips or mouth tape where 70% or more of the product has
been used.
- Original shipping charges.
5
Subscription orders and cancellations
Subscription customers are responsible for managing or cancelling
their subscription before the next scheduled order is processed.
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Subscription orders cannot be cancelled after they have been
processed.
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Cancelling a subscription after an order has been charged does
not automatically cancel, refund or stop that processed order.
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Once a subscription order has been processed, packed, fulfilled
or shipped, it is not eligible for cancellation or refund due
solely to the subscription being cancelled afterward.
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Cancelling your subscription will prevent future subscription
renewals but will not reverse an order that has already been
processed.
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Customers should make any changes or cancellations before their
next scheduled renewal date.
You can view, manage, pause or cancel your subscription through
your secure customer account.
Manage My Subscription
6
Damaged or defective items
Please contact us as soon as possible if your order arrives
damaged or appears defective.
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Email our support team with your order number and a description
of the issue.
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We may request photos, packaging details or further information
to assess the product.
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Once the issue is verified, we may offer a replacement or refund
depending on the circumstances.
Please note:
Skin type, natural oils, moisture and incorrect application can
affect adhesion. These circumstances do not automatically mean
that the product is defective.
7
Return shipping
Customers are responsible for return shipping costs unless
otherwise confirmed by our support team.
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Use a trackable shipping service so the parcel can be located if
delayed or lost.
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Include your order number inside the parcel for identification.
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Keep your tracking receipt until your return has been completed.
- Original shipping charges are non-refundable.
